The MSP Zone

2021-03

Episodes

Wednesday Mar 31, 2021

What are the key areas of security focus for remote workers? We will discuss 4 key attack vectors MSPs should be considering when developing a managed security offering. 
 

Tuesday Mar 30, 2021

More companies are entering the Cybersecurity insurance business and realizing how important MSPs are to that model. What does this mean for MSPs? We’ll discuss on today’s MSPZone.

Is the MSP Market Contracting?

Thursday Mar 25, 2021

Thursday Mar 25, 2021

Is the professional managed services market contracting? We will address this question on today’s MSP Zone.

Avoiding the MSP Ransomware Trap

Wednesday Mar 24, 2021

Wednesday Mar 24, 2021

There are 3 steps MSPs can take to help clients reduce their risk of ransomware. Put slightly differently, here are 3 things you can do to avoid bailing your customer out of a ransomware situation that was not your fault! Episode Highlights:
Cyber liability insurance (for both your MSP practice AND your client)
Revised Managed Services Agreements
Updated managed services offerings and internal practices

The Return of N-able

Tuesday Mar 23, 2021

Tuesday Mar 23, 2021

SolarWinds MSP changes name to N-able. What does this mean for the MSP community? We’ll discuss on today’s MSP Zone. 
Show Notes: www.n-able.com

Monday Mar 22, 2021

If you are an MSP in the European Union you are probably familiar with the term DPO, or data protection officer. DPOs are required under GDPR and are responsible for the protection of consumer data while in the custody of the company. 
Episode Highlights:
Should MSPs start creating DPO roles?
When is the right time to hire a DPO?
What are the responsibilities of a DPO?
https://edps.europa.eu/data-protection/data-protection/reference-library/data-protection-officer-dpo_en

Friday Mar 19, 2021

Cybersecurity has become a big business. And, it's getting bigger every day. Much has been made about the transition from MSP to MSSP, and cybersecurity consulting firms are cashing in on this business shift. Here are some random thoughts about cybersecurity consulting firms, what value they really are providing, and how MSPs ought to be viewing them in order to deliver the best possible managed services offerings to their customers.

Thursday Mar 18, 2021

Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on a collision course with technology vendors (not MSPs)? We will discuss on today's MSP Zone. 
MSPs need to disclaim liability (in their customer contracts) for downstream vendors
All systems are vulnerable. MSPs can’t indemnify them against all risks
Make customers deal directly with vendors, allowing MSP to avoid taking on risk from the vendor
SPLA vs EULA
Is Microsoft the model to follow?
MSP Zone Guest: Rob Scott, Scott & Scott, LLP

Tuesday Mar 16, 2021

Datto releases 2020 financial results, and could this be the end of manual help desk practices? We will review these news stories and provide our commentary on today's episode. 

Friday Mar 12, 2021

Chip manufacturer Intel has been serving the IT channel for decades. Today, Intel is heading in a new direction and it could have significant implications for the MSP and their customers.
Episode Highlights
Post-Pandemic Work Environment
What are the best tools for communication & collaboration?
Role of the MSP in managing these tools
MSP Zone Guest: Brian Cockrell, Intel

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