The MSP Zone
2021-06
Episodes
Wednesday Jun 30, 2021
Wednesday Jun 30, 2021
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Tuesday Jun 29, 2021
Tuesday Jun 29, 2021
Will cybersecurity resellers have an impact on managed service providers? Like the value-added resellers of yesterday, these upgraded VARs are making a splash by capitalizing on cybersecurity. But, what is it they are really offering? Are they delivering any services themselves?
Highlights:
Traditional VARs vs. Cybersecurity Resellers
Are these cybersecurity resellers offering any managed services?
What can MSPs do to differentiate themselves?
Tuesday Jun 22, 2021
Tuesday Jun 22, 2021
Besides the obvious answers to this question, such as profit margin, ability to scale, efficiency, and higher customer satisfaction, one of the biggest differentiators between MSPs (proactive) and reactive or break/fix providers, is their view of data privacy and security.
Summary
Data breach requirements
Monitoring & Management
Cybersecurity controls
Friday Jun 18, 2021
Friday Jun 18, 2021
Pricing your managed services offerings has been a longstanding debate within the MSP community. When certain types of customers present more lucrative targeting from cybercriminals, perhaps it is time to revisit pricing techniques for MSPs and their more high-profile clients. Summary:
Risk-Based Pricing Review
MSP internal risk assessments; should they involve clients?
Insurance, best practices, and legal agreements all impact your pricing and risk
Wednesday Jun 16, 2021
Wednesday Jun 16, 2021
There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business.
Summary:
Why is a service catalog important?
Managed Services are not consulting services
Precise service offerings are easier to communicate in a service agreement
Wednesday Jun 09, 2021
Wednesday Jun 09, 2021
Documentation has many benefits within a managed services practice. But, it also can be incredibly important for compliance. Here are some best practices MSPs of all sizes can adopt and implement.
Tuesday Jun 08, 2021
Tuesday Jun 08, 2021
The decision to change from a break/fix or reactive IT company into a proactive or managed services company is not an easy one, nor should it be undertaken lightly. Being an MSP is a commitment to your clients, and doing things in a very different way. Here are some considerations to help you in your decision-making process. Summary: Why do you want to be an MSP? Do clients have anything to do with this change? Do you understand what is required of you? It's more than just buying the right softwareBe in it to win!
Friday Jun 04, 2021
Friday Jun 04, 2021
Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your client?
Wednesday Jun 02, 2021
Wednesday Jun 02, 2021
Is there a race to the bottom within the managed services profession? Commodity pressures, competition, these elements have always been with us but they do not mean that we are throwing away our services at rock bottom prices because the race to the bottom is inevitable.
Show notes: https://rcpmag.com/blogs/the-evolving-msp/2020/12/for-msps-where-to-from-here.aspx