Ep 253: Can MSPs Guarantee Compliance; Converting Reactive Clients to Proactive; Should MSPs Get Involved with Customer Policies

Can MSPs "Guarantee" Compliance?

It's no secret that many MSPs are helping clients deal with compliance issues. Whether this is gathering evidence for a client audit, or simply offering traditional managed services to demonstrate compliance for a given framework.

 

However, when it comes to guarantees, compliance may not be the area where you make any guarantees. Here's why.

• Compliance within the MSPs' control
• Customer interference
• Making guarantees in the first place

 

Benefits of Managed IT Services for Proactive Monitoring, Maintenance, and Support - Tech Guide

 

Converting Reactive Clients to Proactive

As some economists are predicting a 2023 Q4 recession, making sure your MSP ship is in excellent condition for potentially rough seas is a good thing. What could you be doing to better prepare your MSP practice for difficult times? Converting as many reactive customers to managed services would likely be a great starting point. Here's some advice on how to do just that!

• First, why conversion to proactive is necessary
• Migration strategies
  • Compliance
  • Security/privacy
  • It's the only choice!
• Get creative
  • Offer incentives
  • Sunset your reactive practice

 

Should MSPs get Involved with Customer Policies

This topic was discussed at the last MSPAlliance Inspire meeting and the debate was interesting. What was unanimously agreed upon was there is a role for the MSP to play in compliance with their customers. What was in dispute was whether working on client policies was something an MSP ought to do.

• MSP influence customer compliance all the time
• MSPs compliance roles
• Compliance can involve controls and policies, or both