The Great MSP Reset

Ep 277

The Great MSP Reset

Recently, at the MSPAlliance Inspire meeting, I witnessed something I've never seen before, something I'm now calling the "great MSP reset." This reset is an accumulation of several different things happening at roughly the same time and I think it bodes well for the future of the managed services profession.

Here's what I witnessed.

1. MSPs are going through significant equity changes
   1. Retirement
   2. Change of leadership
   3. Making room for new blood
   4. These are not M&A deals, but continuity of MSP operations

 

2. MSPs are making tool changes
   1. If you don't innovate as an MSP tool vendor, you risk being replaced
   2. Some MSPs are taking 20 year relationships (such as a PSA tool) and switching to newer vendors who promise more innovation, new approaches to technology, and better attention to the needs of the MSP
3. MSP process overhauls
   1. A lot of the MSPs are going through sweeping changes to their policies, procedures, and processes.
   2. Much of this is organic and is NOT due to the change in their vendor tools, but a lot of the MSPs are using the tool changes as an excuse to overhaul their processes

 

These activities, taken in their totality, represent a very clear sign that there is a lot of positive change taking place in the managed services profession.