The MSP Zone

Is your MSP Business Plan Still Relevant?

Does the MSP business model you are operating under still make sense? Is it still relevant to your clients?
MSP Zone Guest: Rob Scott, Scott & Scott LLP

What's Next for Work From Home?

2020 is in the past. But, work from home may be a permanent change left from the global pandemic. How will work from home continue to evolve into 2021 and how should MSPs approach this change? 
MSP Zone Guest: Nick Emanuel - Webroot, an OpenText Company

Closing Common Security Gaps

Bad people know the generally applied practices for IT management. As such, managed services delivery procedures should be consistently reviewed. These best practices can help your MSP practice become more secure and transfer that security to your clients.

DOH is Here

DNS over HTTPS is here. What is it? This episode of MSP Zone will discuss DoH, the threats it is attempting to solve, and how MSPs can use it in their managed services offerings. 
Program Highlights:
What is DoH?
When will this change happen?
What are the advantages?
What is there to worry about?
What do my clients need to know?
How does DNS Protection work with DoH?
MSP Zone Guest: Jonathan Barnett, Product Manager, Webroot, an OpenText Company

Patching Best Practices for MSPs

Patching isn’t just a process every MSP should be doing. Patching is an essential component to keeping client systems safe and secure, and operational.
MSP Zone Guest: Shane Cooper, Webroot, an OpenText company

Zero Trust Network Architecture for MSPs

What is ZTNA? As MSPs face increasing challenges in protecting their clients against global cyber threats, new ways of defense are needed. Could ZTNA be an effective new tool for MSPs? We will discuss. 
Program Highlights
Applicability to public and private clouds
How is it to manage?
Best Practices for MSPs
MSP Zone Guest: Robert Krug, AVAST

Securing the MSP Supply Chain

The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. 
MSP Zone Guest: Rob Scott, Scott & Scott LLP

4 Process Improvements for Private Cloud Managed Services

Managing any object (as a managed service) requires skill. But, beyond mere expertise, there are several critical characteristics that can really make your private cloud managed services offering take off in 2021. 
Here are 4 fundamental process changes your MSP practice can implement in 2021 to improve your private cloud offering. 
Automating the back-office workflow
Offering a self-service portal that can be accessed by both end-customers and the internal help desk
Automating service fulfillment to allow for efficiency in provisioning
Offering flexible pricing and resource consumption just like the public cloud hyperscalers
MSP Zone Guest: Alan Zurakowski, HyAlto

2020 Managed Services Year in Review

2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020. 
MSPs Rose to the Challenge in 2020
The pandemic caused a major separation between professional MSPs and other IT providers
Regulation of IT is now upon us
Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
Cyber Attacks - both against MSPs and clients
Changes in ransomware payment policy
IT labor uncertainties created new opportunities for MSPs
MSP Zone Guest: Rob Scott, Scott & Scott, LLP

The Unintended Consequences of MSP Regulation

MSP regulation is upon us. But, could there be unintended consequences not foreseen by the regulators and legislators passing such laws? Today, we talk to a Louisiana based MSP to get his thoughts on what impact MSP regulation may have on managed service providers. 
Landon Futch - Essential Solutions, LLC
Will the laws & regulations actually make MSPs and their clients safer?
Is MSP regulation an excuse for poor client cyber hygiene?
Will new security laws force better IT security behavior amongst clients?
Will the law impact both governmental and private customers?